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ask to upgrade but it is a loop

The app asks me to update. once I go to update it asks me to open, and the loop of upgrade and open without upgrading starts.

I am using my iPhone to play this game.

Also, I had the application for more than 4 years and suddenly all data disappear with all the progress of all these years, need to start from zero.

Thanks if you can give the solution for both issues.

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